Reviews of Investors Edge Real Estate
Goes out of her way to help…
I just wanted to give feedback on Emma who is looking after my property in Spearwood. Just wanted to say how helpful she has been with my insurance claim and other issues with the tenants. Emma goes out of her way to help, and is always so lovely to deal with, she is a real asset to your team 🙂
Detail & Lovely Professional Manner
Thank you kindly Investors Edge for the excellent service you have provided in managing our property. Your attention to detail and lovely professional manner are truly outstanding. You are obviously following closely in the footsteps of Denise.
Very easy & assuring for us from day one
It was a real pleasure meeting Justine for the first time in regards to our rental property. She is very helpful & informative as it was our first investment property that we were renting. Not only did she come across as a friendly person but also explained everything in a way that we both easily understood our responsibilities.
Throughout the process Justine has answered all questions in depth and kept us informed of everything that has been happening along the way.
We would be more than happy to recommend Justine & Investors Edge if any of our friends or family who were thinking of renting. As Justine made this process very easy and assuring for us from day one. We would like to say another huge thank you to Justine for all her help!
Pulled me out of my tenant nightmare!
Emma took over the management of my property at around the same time as we were planning on removing a rather unsavory tenant. Not only did the tenant require constant chasing up for rent, but they left the house in a horrible state.
It was one of those situations where the work required was easily going to cost more than the bond. Since the day the tenant moved out, Emma has been an absolute gun. She was out there in the morning making a list of everything that required fixing/cleaning/replacing and was straight into getting quotes and people out to get things sorted, while keeping me in the loop the whole time. She also explained to me how we go about recouping the cost from the tenant once it’s all been taken care of, and wrestled with my insurance company to try and claim as much of the damage as she could.
If not for Emma, I’d still be running around like a headless chook trying to work out where to start in getting the place up to a rentable state. I deeply appreciate Emma’s work and effort and would highly recommend her and Investors Edge to anyone.
Significant Complications Quickly Resolved
There were significant complications with this rental that were outside of Nicole’s and Investor’s Edge control. At all times they were most helpful in advising and assisting to resolve the issues and work through to a successful rental outcome.
Nothing was too much trouble with an efficient tenant change over
Nicole’s handling of the re-letting was fantastic – out one day, cleaners arranged and tenant in the next day. We found Nicole to be very efficient and nothing was to much trouble for her to show tenants through the property. We never lost a days rent due her good managment.
We would definitely recommend Investors Edge to our friends and family.
Our home is in safe hands…
Working with Nicole during the leasing has been an absolutely pleasure. Therese and I are extremely comfortable that our home is in safe hands and will be managed extremely well by Investors Edge.
Difficult to get reply with other agencies
My partner and I were very happy with Investors Edge – all of our queries attended to straight away and we greatly appreciate that you have given us a chance – being a young couple it was very difficult getting any reply with other real estate agencies.
Tenants get the personal touch
We were very impressed with the personal touch and welcome pack presented to us on our signing lease and the calm confident professional manner in which the hand over was achieved.
Special effort for a new tenant
The leasing specialist Nicole made a special effort to meet us at the property, even though it was her day off! This accommodating approach was very helpful and made us comfortable knowing that Investors Edge would offer a good service to tenants.