Keeping good tenants in your properties can almost be as challenging as finding good tenants in the first place. Good, long term tenants will save you time and headaches but more importantly – MONEY! Here are some tips on how to keep your tenants happy through high-quality service and specialized property management experts.
Select a Good Property Manager
This is the most crucial decision when it comes to maintaining your investment property. Good property managers are worth their weight in gold. When choosing a manager be sure to ask questions such as; “Do you guarantee to call me or the tenant back on the same business day?” and “How quickly do you respond to maintenance issues?”
Respond Quickly to Maintenance Requests
If the tenant reports a fault to the property manager, the manager should report the fault to you as soon possible to discuss and seek approval to provide a solution. You will find that if you are quick to respond and resolve maintenance, then the tenant will likely continue to stay. However, if the property manager stalls on forwarding the request, the tenant may begin to fee neglected and unappreciated.
Respecting the Tenant
Although there are laws surrounding the tenant’s rights, some common sense goes a long way. If the tenant has asked the property manager at the last minute to reschedule a prospective inspection time for a legitimate reason, it may be worthwhile allowing the tenant to reschedule. By understanding and respecting the situation of the tenant, the tenant will feel much more appreciated and potentially decide to extend their lease.
Find Ways to Reach Out
While you should always ensure that you are respecting your tenant’s privacy, small gestures that remind them you are there to help can go a long way towards moving your relationship with them to the next level. Housewarming gifts such as welcoming baskets, Christmas cards or even a bottle of wine can help to establish a good, long term relationship. We provide property services across WA including Perth, in Joondalup, and more.
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